Customer support

Help with RealEstatePlugins.com apps

Support is available to Free and paid users. Start with the product guide below, or email us with the app name, what you were trying to do, and the exact error message you saw.

Current launch documentation

Mortgage Calculator Pro

Installation, settings, plan behavior, upgrade flow, publishing, lead capture and troubleshooting for the Wix release candidate.

Install and publish

Add the widget from Wix, configure it in the editor, then publish the site so visitors receive the saved experience.

Open install guide

Plans and upgrades

Free keeps the core calculator useful. Pro adds deeper mortgage analysis. Pro Leads adds the optional lead workflow.

Review plan behavior

Troubleshooting

Use the checklist for editor changes, publish state, entitlement refreshes and safe information to include with a support request.

Open troubleshooting

What to include

Make a support request actionable

Product

The RealEstatePlugins app name and, when shown, its version.

Context

Whether the issue is in Wix Editor, Preview, the published site, billing, or the app dashboard.

Reproduction

The shortest sequence of steps that causes the problem and the expected result.

Safe evidence

Error text and screenshots after removing private visitor data, credentials and tokens.